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Job Title: Immigration Program Manager

Sector: Immigration & Citizenship

Employment Category: Regular

Location: USA-San Diego, CA

Job Description

IRC Summary:

The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has 29 offices in the United States and a presence in over 40 countries.

The IRC Immigration Department provides high-quality, low-cost immigration services. The IRC specializes in services needed by refugees, including refugee relative petitions, adjustment of status (Green Cards), refugee travel documents, and naturalization. Offices located in both City Heights and El Cajon.

Job Overview:

The Immigration Manager is responsible for managing the San Diego Immigration Department. This includes supervising the BIA-accredited Immigration Caseworkers and Interns, ensuring high--quality and legally-compliant services are provided, and providing direct legal assistance to complex immigration cases. S/he will also represent IRC in community immigration forums, and conduct community presentations and awareness campaigns. As a member of the San Diego Program Management team, the Immigration Manager is expected to contribute and participate to identifying solutions in larger office-wide initiatives and concerns.

Major Responsibilities:

Duties include, but are not limited to:

Unit Management

• Ensure overall smooth and functional operation of the Immigration Department, maintaining efficient systems for logistics and administration

• Directly manage Immigration staff by directing caseloads, monitoring performance, mentoring staff, and overall ensuring high-quality work

• Ensure legal compliance of all Immigration work, and ensure compliance with IRC policies and procedures, and role modeling the IRC Way

• Serve as the point person for all legal review of immigration cases; provide technical assistance to Immigration Caseworkers

• Responsible for writing high-quality grants and submitting in a timely manner to maintain financial viability of the department, in compliance with IRC processes

• Stay apprised of immigration law and best practices; ensure immigration staff receive frequent, appropriate training to stay up to date on immigration law and practice

• Collaborate with other IRC program areas as appropriate to ensure integrated, client-centered service

• Complete program reports as required by funding sources, headquarters, and other stakeholders, ensuring timely and accurate compliance to all reporting requirements

• Work with the Deputy Director, Programs to support sustainable, responsive immigration programming

• Pursue BIA-accreditation, attending all necessary training (internally offered)

• Ensure staff pursue and complete BIA-accreditation, supporting and guiding the process • Participate in all program meetings, staff development activities, and fully engages as a member of the team

• Comply with all policies, procedures and protocols of the agency

Direct Service

• Maintain a reduced case load; providing high-quality immigration services in a timely, professional manner for complex and specialized cases

• Responsible for completion of immigration forms including: I-485 Adjustment, I-130 Immigrant Visa Petitions, N-400 Naturalization, I-864 Affidavit of Supports, I-601A Provisional Waiver, and others

• Facilitate and/or participate in immigration workshops along with other agencies that provide immigration services to low-income community members

Community Representation and Awareness

• Represent IRC at immigration-related meetings, forums, and events in the community

• Represent IRC with public departments related to immigration, such as CIS and ICE

• Conduct community awareness campaigns, such as Know Your Rights


Key Working Relationships:

Position Reports to: Deputy Director, Programs

Position Directly Supervises: Immigration Caseworkers/Coordinators (4), Immigration Assistant (1), Citizenship Instructor (1), Legal Interns (at present)

Minimum Qualifications

Bachelor’s degree required; Law degree preferred

Work Experience:
5+ years of related professional experience; 2+ of which is in
immigration services ideal

2+ years professional experience supervising staff

Experience with refugee and immigrant populations strongly preferred

Demonstrated Skills and Competencies:

Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred

Strong written, verbal, computer and interpersonal communication skills are essential

Language Skills: 

Proficiency in a refugee language preferred


Working Environment:  
Standard office environment combined with travel between office sites and in and around the service delivery area

Work outside of typical business hours may be required on occasion